Data Protection Policy
Visit County Durham (VCD) is strongly committed to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.
We may from time to time share your details with our Partners:
We don't share your information with other companies without your prior permission.
Email - we will only send you emails if you specifically give us your consent to do so.
How we collect personal information
By the use of "cookies" on our website - cookies are small text files or variables which enable a website to "remember" who you are. Most browsers are automatically set to accept cookies but if you are using Microsoft's Internet Explorer or Firefox, you should be able to configure your browser to restrict cookies or block all cookies if you wish. This will however, affect your ability to log into and use the knowledge-exchange areas, e-tendering opportunities area, the media centre, and any other restricted areas of our website. Browser-specific instructions on how to restrict or block cookies may be found on the IAB's website.
We use session cookies (which are temporary cookies) to maintain your session with the server in the areas of our site that are available to registered users. Our session cookies store a unique identifier to allow the server to distinguish between individual users' sessions. Session cookies are deleted when you close your browser. We sometimes use persistent cookies to enable pop-up advertisements and to prevent the server from displaying the pop-up advertisement more than once. Persistent cookies remain on your hard disk until you delete them. No cookies on our site are served or used by third parties.
Through completion of online forms on our website - we collect information about you when you register to use the password protected areas of the site, and any other restricted areas of our website. We collect information about you if you complete any of the various forms on our site to contact us, make enquiries, apply to us, respond to surveys or give us feedback. We need you to give us certain information, which will be indicated on the form. It would help us if you give us any other information we ask for that you think might be relevant but you are under no obligation to do so.
Through website statistics - We do keep a record of traffic data which is logged automatically by our server, such as your IP address, the URL you visited before ours, the URL you visit after leaving our site and which pages you visit. We also collect some site statistics such as page impressions and page views. We are not readily able to identify any individual from traffic data or site statistics.
By you contacting us or by other methods other than the website - The website provides various telephone and fax numbers and email addresses for you to contact us. We will collect information from you through any of these methods. We may also collect other information you supply to us after your initial contact with us.
What personal information we collect, and why
The information we collect about you will depend on the nature of your enquiry with us. Here is a brief description of the information we collect and how we use it.
Information you give us on your own initiative - We will use the details you give us to provide information you ask for or to put you in contact with other organisations that may be able to help, process any enquiry you make and review and improve our services.
Direct marketing preferences: When you give us your contact details, we may ask you whether or not you would like to receive further information from us campaigns in which you opted in to receive information about. We may send this information to you by a variety of means, including email, fax and post. If you do agree, you can change your mind at any time and ask us not to send you further information (see your rights under data protection legislation below). We may also ask you if you would like us to pass on your details to other organisations in the tourism network so they can inform you of tourism related events, information and opportunities to improve your understanding of tourism offers in North East England.
Research statistics - We anonymise the information we collect and then use it to produce and publish statistics. We will always ensure the statutory safeguards for statistical research are in place. So we will never use personal information in the course of this research to support measures or decisions with respect to particular individuals or in such a way that is likely to cause substantial damage or substantial distress to any individual. Any resulting research statistics will not be made available in a form which identifies individuals, unless those individuals have agreed to be identified.
If you agree but then change your mind, you will need to contact these organisations direct to ask to be removed from their lists.
How we safeguard personal information
We recognise that you retain rights in the personal information we hold about you. We will keep that information secure, and use it only for specific legitimate purposes.
We have obligations to keep personal information secure, which we take seriously - We will keep personal information secure by taking appropriate technical and staff measures against the unauthorised or unlawful processing of that information and against its accidental loss, destruction or damage.
How to find out more
Data Protection Officer - If you want to know more about what information we have about you, or the way we use your information, you can contact our Data Protection Officer.
Data Protection Register - When we ask you for information, we will comply with the law, including the Data Protection Act 1998. We are a data controller for the purposes of that Act. Our entry in the register of data controllers is Z8473392. In brief, our register entry describes:
The personal information processed by us or on our behalf and the category or categories of individuals to which they relate the purpose or purposes for which personal information is processed the recipients to whom we intend to disclose personal information, and any countries or territories outside the European Economic Area to which we transfer personal information.
Information Commissioner - For independent advice about freedom of information, data protection, privacy and data-sharing issues, you can contact the Information Commissioner at: