Mac Eddy, business consultant, coach and mentor: specialising in customer service and team development.
Having worked in retail for over 30 years, I know how important it is to deliver the best service you possibly can in the sector you work in.
I can support you in developing your customer service strategy by mapping your current customer journey. I can provide help and guidance to improve your performance at each touchpoint, through training, coaching, mentoring and measuring regularly to track progress.
"insight6 conducted some in depth research into my business and highlighted some key areas that needed support. After training, the feedback from my team, the CX Reviews that followed and from my ‘real’ customers has been excellent. I would recommend insight6 to any business that really cares about their customer."
Robin Baty, North Acomb Farm Shop
"We have used Mac for over a year now for both staff training and mystery shopping. We have found that his involvement in our business has had a great impact on staff engagement, and has also significantly helped us improve our customer service".
Harry Dickinson, Brocksbushes Farm Shop, Tea Room and Pick Your Own Fruit Farm
“Mac delivered training to our team and organised mystery diner visits to monitor progress and standards. Mac has been professional, helpful and thoroughly understanding of our business needs. We happily recommend insight6 to any business wishing to improve staff efficiency, customer service and revenue.” Jane Gibson, The Twice Brewed Inn